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What
browser and operating system do I need to use UB Online?
Your PC should meet the following requirements to enjoy all the
features of UB Online.
Windows 7 or higher
Microsoft Internet Explorer™ 9.0 or higher
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What
should I do if I get an error message saying that I require a browser
that supports 128-bit encryption? (Netscape - All versions)
You will need to upgrade your browser to support 128-bit encryption.
You must install the new version of Netscape Navigator or Communicator
into a separate directory on your computer's hard drive.
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What should I do if I'm
having trouble using UB Online despite successful connections in the past?
(Microsoft Internet Explorer)
If you were able to view account information and/or execute transactions
on UB Online previously, it is most likely that your Cookies have become
corrupted and need to be deleted.
To fix the problem:
- Close the Internet Explorer browser
- From the Windows desktop, click on Start
| Find | Files and Folders
- In the Name box type, "Cookies"
and press "Enter"
- Open the folder by double clicking on the
Cookies folder and locate the files:
File01.txt
File02.txt
- Delete the files
Once deleted they will automatically be recreated the next time you
sign on.
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